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Recent ionMyPC Hits

- June 8, 2017 -

Printer Media Card Reader Failure

Installed ionMyPC on Tuesday, report ran and showed a drive controller error on disk 1.

Contacted customer and in a remote session, disk 1 was identified as the media card reader built-in to their printer.



- May 22, 2017 -

Network Configuration Error

ionMyPC had been running for two weeks...it identified a network configuration error on a single computer.

Remoted in and corrected the problem, which also repaired and resolved a Quickbooks file sharing problem that had existed for months and Quickbooks tech support was unable to resolve.


- May 15, 2017 -

External USB Hard Drive Failure

ionMyPC had been running over the past four weeks.  On this week's report, a drive controller error on disk 1 was reported.

Contacted customer and they confirmed they had an external drive installed.  All data on the disk was transferred to a new external hard drive.



- April 7, 2017 -

PC Internal Hard Drive Failure

Failing hard drive identified on a work-at-home computer.  

Contacted customer.  Saved 2,600+ photos,
850+ songs, 350+ documents.




- April 3, 2017 -

CD Media Failure

 ionMyPC had been running for two months.  On this week's report, a media error was reported on the CD drive on one computer, followed the next day by the same error on two additional computers.

Spoke to the customer who confirmed media read errors on one PC and the disc was passed on to two other PCs.



- March  16,  2017 -
 
Infection Identification

ionMyPC identified two folders of well-known "Driver Updater" and "Slimware" malware infections on a homeowner's PC.  

Contacted customer and removed both.





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