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ionMyPC FAQs





ionMyPC Frequently Asked Questions



1. What are you looking at, exactly ?
ionMyPC looks at both hardware and software on your computer.  No two reports are the same since you can be running different applications when the report is generated.  The report is delivered to a technician.  Optionally, you may receive a copy of the report.  You can always request a copy of the technician's report at any time...in fact, when we find most problems, the technician's report is sent to you showing the area(s) of concern....but, overall, we are just looking at the things that make your PC work.


2. How does it work ?
ionMyPC collects status and error information from each individual physical component on your computer, it then looks at software on your computer and the operating system.  The collected information is put into a report that is then delivered via email.


3. Why is the technician's report different ?
The technician's report contains much more detailed and comprehensive information from the most sensitive areas of your computer, and honestly, the average person has no idea what it means...but you are welcome to a copy of it at any time.


4. I see errors that the technician says are not errors
There are many transient errors reported that do not indicate any genuine long-term problem.  Let's say your Internet Service Provider's signal to your computer is sketchy certain times of the day.  That's a transient condition.  The logs would show if it was an ongoing problem.


5. What am I paying for ?  Monitoring or Repair ?
Just like taking your car in for an inspection, you are paying for someone to watch over your PC, not repair it.  Repair costs are seperate and not included in monitoring.  Sinice many of the problems we detect are unseen on your computer, knowing in advance is worth more.


6. What if my PC isn't turned on ?
If your PC is not turned on at the scheduled time, don't worry.  ionMyPC will generate a report the next time it is.


7. How frequently does it run ?
You can select the frequency for ionMyPC...Daily, Weekly, Bi-Weekly, Monthly, Bi-Monthly, Quarterly, Semi-Annually, and Annually.


8. How do I know you're not looking at my personal information ?
Plain and simple...the software just doesn't work that way and doesn't collect any personal information.


9. Do you see every infection ?
No.  But don't feel bad, neither does any other software.  At least we're honest about it.


10. Do you see every hardware failure ?
If ionMyPC runs every day, chances are very good that we will.  If ionMyPC runs every week, chances are good that we will.  The less frequently it runs, the lower the chances.  That said, if for example your hard drive encounters a catastrophic error and ionMyPC isn't set to fire off for several hours, it is possible that the drive would fail, basically with little or no warning, and we would not see it.  The more frequently ionMyPC runs, the better the chances of catching hardware errors before the device fails.


11. What performance indicators are you looking at ?
Peak values, capacities, memory ratios...overly techie stuff.


12. Who is this software designed for ?
ionMyPC is designed for small to medium companies with computers, and homeowners with computers.  It's also designed to work for large companies and computer repair shops.


13. How does this work in a large corporation ?
Depends on who the corporation wants to have reviewing the reports...us, or them.  But overall, it works the same as it does in a small to medium company.


14. How does this work for my local computer repair shop ?
Your local computer shop receives training and support from us, but they are doing the monitoring since you are their customer.


15. Do you have an affiliate or channel marketing program ?
Yes


16. Why can't I buy this software online ?
First, there are a number of somewhat technical questions that need to be answered during the setup, so, you basically have to be trained and know technical details in order to install it.








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