1. What are you looking at, exactly ?
looks at hardware, software and performance on your computer. No
reports are the same. The report is delivered to a
technician. You can always request a copy of
report at any time...but, overall, ionMyPC looks at events and
interrogates hardware components. No data is examined.
IonMyPC is just looking at the things that make
your PC work.
2. How does it work ?
collects status and error information from each individual physical
component on your computer, it then looks at the operating system. The collected information is put into a
report that is then delivered via
email.3. What's special in the technician's report ?
technician's report contains much more detailed and comprehensive
technical information, like drive numbers, device id numbers, device status, etc. You are
welcome to a copy of it at any time.4. I see errors that the technician says are not errors
are many transient errors reported that do not indicate any genuine
long-term problem. Let's say your Internet Service Provider's
signal to your computer is sketchy certain times of the day.
That's a transient condition. The logs would show if it was
an ongoing problem.5. What am I paying for ?
you are using ionMyPC Free, you aren't paying anything. All other
ionMyPC products require an annual fee. You are paying for the software to monitor your computer's operation. Just
like taking your car in for an inspection, you are paying for the
inspection of your PC, which in the case of a pre-failure of your hard
drive is worth much more. What's not included is the repair costs
(labor or hardware) to fix your computer. Repair costs are
seperate.6. What if my PC isn't turned on ?
your PC is not turned on at the scheduled time, don't worry.
ionMyPC will generate a report the next time it is scheduled to
do so.7. How frequently does it run ?
Each of the ionMyPC products runs on a different schedule...from Hourly to Monthly.8. How do I know you're not looking at my personal information ?
Plain and simple...the software just doesn't work that way and doesn't collect any personal information.9. Do you find every failure ?
more frequently the software runs, the better the odds of catching a
failure. If it only runs once a month, a device could fail and
the software wouldn't even know about it. The more often it runs,
the better the odds...that's why Daily is best.10. Do you see every hardware failure ?
example your hard drive encounters a catastrophic error and ionMyPC
has already run that day or week or month...it is possible that the drive
would fail, basically with little or, no warning, and ionMyPC would not see
it. The more frequently ionMyPC runs, the better the chances of
catching hardware errors before the device fails.11. What performance indicators are you looking at ?
Peak values, capacities, memory ratios...techie stuff.12. Who is this software designed for ?
is designed for;13. How does this work in a large corporation ?
Home Office PCs
PCs used as Servers
Stand-alone or unattended PCs
PC repair shops
on who the corporation wants to have reviewing the reports...us, or
their support team. But overall, it works the same as it does in a small to
medium company.14. How does this work for my local computer repair shop ?
local computer shop receives training and support from us, but they
respond to you since they are fielding the reports...and you are their
customer.15. Do you have a dealer / affiliate or channel marketing program ?